Effective date: March 16, 2026
When you log in with Facebook, we receive your name, email address, profile picture, and Facebook User ID via Facebook Login. We also access Facebook Page data, ad account data, comments/replies on Pages and ads, and Instagram Business Account data (comments on Instagram posts) that you connect to CommentR.
We use your data solely to provide the CommentR service: fetching comments from your connected Facebook Pages, Instagram Business Accounts, and ad accounts, generating AI-suggested responses, and posting approved replies on your behalf. The Page administrator can also like, hide, or delete comments through CommentR. We do not sell your data.
CommentR integrates with Meta (Facebook/Instagram) APIs to read and manage comments. We send comment text and commenter display names to OpenAI, Inc. and Anthropic PBC to generate AI response suggestions. Only the comment text and post context are sent to these AI providers — no access tokens, email addresses, or Facebook user IDs are shared. We also use Supabase, Inc. for authentication and database hosting, and Netcup GmbH for cloud server hosting.
We retain your data for as long as your account is active. Comment data and AI responses are stored to provide the service. You may request deletion at any time (see below).
You can delete your account and all associated data at any time using one of the following methods:
When your account is deleted, we remove all stored comments, AI responses, brand voice profiles, saved templates, page connections, and usage data. Active subscriptions are automatically canceled.
We use industry-standard encryption (HTTPS/TLS) for data in transit and secure cloud infrastructure for data at rest. Access tokens are stored securely and never exposed to the client.
If you have questions about this Privacy Policy, contact us at info@commentr.io.